We don’t follow consumer behavior — we shape it.

Fortinexis builds the infrastructure powering the next era of global commerce — intelligent, unified, predictive, and hyper-personalized. From the world’s largest retailers to the fastest-scaling brands, we deliver seamless shopping experiences, autonomous operations, and loyalty ecosystems built for the decade ahead.
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The future of commerce is unified

Retail is no longer about transactions — it’s about anticipation, personalization, and continuous engagement. Customers expect frictionless journeys, predictive offers, instant fulfillment, and connected experiences across every channel. Fortinexis CommerceOS brings everything together in one unified platform — merging online and offline, experience and operations, data and intelligence — to help retailers lead, not follow.

Retail 2035 — a vision built today

By 2035, retail will predict demand before it exists — and Fortinexis is building the architecture that will make it possible.

The next decade will redefine commerce through five unstoppable shifts:

01
Unified commerce
Online, mobile, in-store, marketplace, and voice — orchestrated as one seamless ecosystem.
02
Hyper-personalization
AI that anticipates individual needs and delivers at the moment of intent.
03
Immersive commerce
Open standards unifying EHRs, labs, devices, and payers.
04
Predictive supply chains
Autonomous planning, routing, and fulfillment in real time.
05
Embedded finance
Payments, credit, and loyalty built directly into the shopping journey.

Why leaders choose fortinexis

  • Built for global commerce scale — multi-market, multi-language, multi-currency
  • AI-first platform that turns data into action and revenue.
  • Unified front-end and back-end intelligence, built for speed and security.
  • Proven results with enterprise retailers and high-growth brands worldwide.
  • Rapid deployment and value delivery through modular, API-driven components.
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Benchmark — legacy vs. fortinexis

Legacy Commerce Fortinexis Siloed systems and disconnected experiences Unified commerce platform (CommerceOS) Manual promotions and static content AI-driven personalization and adaptive journeys Batch-based forecasting Real-time predictive supply chains Fragmented loyalty programs Unified engagement and retention engine Limited scalability Global, cloud-native infrastructure

Introducing fortinexis commerceOS

A modular, cloud-native platform designed for speed, scale, and continuous innovation.
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Core infrastructure

Multi-region, PCI DSS-compliant, highly scalable cloud.

Data fabric

Real-time customer, product, and order data with consent and governance.

Integration mesh

REST/GraphQL APIs, webhooks, and event streams.

AI engine

Forecasting, personalization, dynamic pricing, and automated decisions.

Experience kits

Storefront, Loyalty, Marketplace, Support, and Mobile SDKs.

Deployment options

SaaS, dedicated private cloud, or on-premises.

Service levels:

TTFB < 200 ms, p95 API latency < 300 ms, 99.99% uptime, RTO ≤ 15 min, RPO ≤ 5 min.

Unified commerce — one platform, infinite possibilities

  • Centralized order, inventory, product, and promotion management.
  • Real-time visibility across warehouses, stores, and partners.
  • Dynamic pricing and promotion rules with audit-ready governance.
  • Integrated payments with global method coverage and SCA support.
  • Governance is built in: explainability, human-in-the-loop oversight, rollback systems, and bias monitoring.

Advanced AI for commerce

  • Recommendation Engines: Adaptive, context-aware suggestions.
  • Dynamic Pricing: Real-time price optimization based on demand and competition.
  • Churn Prediction: Early risk detection with automated retention actions.
  • Conversational Commerce: Multilingual chat and voice-driven shopping assistants.
  • Real-Time Decisioning: Automated promotions, inventory balancing, and logistics routing.

Unified customer intelligence

Turn raw data into actionable intelligence — in real time.

  • Cross-channel identity resolution and unified 360° profiles.
  • Behavioral segmentation, sentiment analysis, and intent prediction.
  • Conversion and churn scoring with automated workflows.
  • Adaptive journeys that evolve based on user behavior and context.

Data monetization & retail media

Built-in transparency ensures compliance with EU DSA and privacy regulations. Transform insights into new revenue streams.

Retail media networks

Targeting, clean-room measurement, and brand safety.

Insights-as-a-service

Supplier dashboards, category analytics, and performance APIs.

Data partnerships

Enriched datasets and market intelligence under strict consent controls.

Returns & reverse logistics optimization

Returns impact margins — we turn them into growth levers. Our open, event-driven architecture removes vendor lock-in and accelerates time-to-market.

  • Size/fit AI, AR try-ons, and pre-purchase Q&A assistants to reduce returns.
  • Smart policy engines for “keep or donate” and paid-return strategies.
  • Hub-and-spoke reverse logistics with cross-dock optimization and resale routing.

Global Partner Ecosystem

  • Commerce: Shopify, Magento, Salesforce, SAP
  • CRM & Marketing: Salesforce, Adobe, HubSpot
  • ERP & Logistics: SAP, Oracle, Manhattan, Blue Yonder
  • Payments: Stripe, Adyen, PayPal, Klarna, Apple Pay
  • Marketplaces: Amazon, Alibaba, Zalando, JD.com
  • Fulfillment: DHL, Maersk, UPS, Cainiao

Compliance by design

Compliance isn’t an afterthought — it’s part of the architecture.

DSA/DMA

KYBC verification, recommender transparency, ad disclosures.

GPSR

Product safety, incident reporting, and takedown workflows.

PSD2/SCA

Strong authentication, exemptions, and dynamic linking.

Tax & invoicing

Localized VAT/GST handling and invoicing artifacts.

Measurable business outcomes

  • Up to 45% increase in customer lifetime value.
  • Up to 60% boost in conversion rates.
  • Up to 30% reduction in inventory waste.
  • Up to 40% faster replenishment cycles.
  • Up to 35% reduction in churn.

The Road ahead (2025–2035)

  • Autonomous supply chains with self-optimizing logistics.
  • Generative AI driving personalized experiences at scale.
  • Digital twins for predictive planning and demand simulation.
  • Quantum-ready security and ultra-low-latency APIs.
  • Intent-driven retail orchestration and zero-interface commerce.

Sustainability & responsibility

  • Up to 30% reduction in logistics emissions with AI-optimized routing.
  • Paperless operations and support for circular commerce.
  • Inclusive marketplaces that expand access for emerging sellers globally.

Impact in Action

  • Global Retailer: +58% revenue growth with AI-driven personalization.
  • Enterprise Chain: 35% supply-chain cost reduction with predictive intelligence.
  • Luxury Brand: 4.5× loyalty engagement through gamified retention.

Lead the future of commerce

Fortinexis is not a vendor — we are the strategic infrastructure powering the global retail economy. We build platforms that customers love, brands depend on, and markets trust. Whether you want to redefine customer experience, automate operations, or launch a new marketplace — Fortinexis makes it possible.
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